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New Tenants Survey
Page 1 of 3
Closes
1 Apr 2025
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Tenant Details
1. Tenancy Reference Number
Please enter your tenancy reference number:
(Required)
2. How satisfied were you that the housing and support service was easy to access? (eg Location, opening times, contact method).
(Required)
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
If disatisfied please state why
3. How satisfied were you with the length of time between your offer and receiving your keys?
(Required)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
If dissatisfied, please state why:
4. How satisfied were you with the information & support during the offer stage?
(Required)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
If dissatisfied please state why;
5. Did you have an opportunity to watch the YouTube video outlining the main responsibilities as an Aberdeen City Council tenant?
(Required)
Yes
No
6. How satisfied were you with the information provided during the video?
(Required)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Not Applicable
7. At Lease signing were you given the information on the following?
(Required)
Yes
No
How to report a repair
Yes
No
Information given-Ways to pay rent
Yes
No
Information given-Housing Benefit/Council Tax Benefit/Universal Credit
Yes
No
Information given-Who to contact if you have an issue with your tenancy
Yes
No
Information given- Electricity and Gas provision
Yes
No
8. Did you have to contact Gas Call to have your gas reconnected?
(Required)
Yes
No
Not applicable
9. How satisfied were you with the service Gas Call provided?
(Required)
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
Not Applicable
10. Thinking about when you moved in, how satisfied or dissatisfied were you with the standard of your home?
(Required)
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
If dissatisfied, please state why:
11. Were you required to report any works to be carried out within the first four weeks of your tenancy?
(Required)
Yes
No
12. Were these works carried out by the date stated?
(Required)
Yes
No
Not Applicable
13. Following the agreed works how satisfied are you with the standard of your home?
(Required)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Not Applicable
14. How satisfied were you with the overall service?
(Required)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
15. Do you have any other comments about the service you received ?
any other comments
Continue
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