New Tenants Survey

Page 1 of 3

Closes 1 Apr 2025

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Tenant Details

1. Tenancy Reference Number
2. How satisfied were you that the housing and support service was easy to access? (eg Location, opening times, contact method).
(Required)
3. How satisfied were you with the length of time between your offer and receiving your keys?
(Required)
4. How satisfied were you with the information & support during the offer stage?
(Required)
5. Did you have an opportunity to watch the YouTube video outlining the main responsibilities as an Aberdeen City Council tenant?
(Required)
6. How satisfied were you with the information provided during the video?
(Required)
7. At Lease signing were you given the information on the following?
(Required)
8. Did you have to contact Gas Call to have your gas reconnected?
(Required)
9. How satisfied were you with the service Gas Call provided?
(Required)
10. Thinking about when you moved in, how satisfied or dissatisfied were you with the standard of your home?
(Required)
11. Were you required to report any works to be carried out within the first four weeks of your tenancy?
(Required)
12. Were these works carried out by the date stated?
(Required)
13. Following the agreed works how satisfied are you with the standard of your home?
(Required)
14. How satisfied were you with the overall service?
(Required)
15. Do you have any other comments about the service you received ?