Help Shape Our Services

Closes 31 Dec 2018

Opened 3 Feb 2017


Over the coming months we are providing our customers with the opportunity to help us improve how our services are delivered.  If you have used any of the services detailed below over the past 12 months, you are invited to take part in a variety of ways to contribute and give your feedback.

This may include participating in surveys and/or attending a meeting with a member of our Customer Service Development Team to talk through your recent experience, from point of contact until the delivery of the service.

The services currently being reviewed are detailed below but as this is a rolling programme of work, more services will be added regularly.

  • Accord Card - Access to Leisure
  • Accord Card - Online School Payments
  • Accord Card - Free Bus Travel Application Process
  • Accord Card - Library Membership Card
  • Complaints, Compliments, Comments and Suggestions
  • Environmental Health
  • Freedom of Information Requests
  • Residential Parking Permits
  • Roads
  • School and Nursery Applications
  • Street Lighting
  • Street Cleansing
  • Trading Standards
  • Trees, Grounds and Parks Maintenance
  • Waste and Recycling

Why We Are Consulting

It is our aim to provide a responsive service that meets the needs of our customers.  We understand that listening to your views and acting on them is a vital way of improving the services we provide for you and welcome any comments and suggestions that you have.

If you are interested in helping us reshape and develop our services please register now.

Help Shape Our Services - Register Now


  • Service Users


  • Council Processes