Transforming our Contact Centre

Closed 25 Oct 2017

Opened 16 Aug 2017


We want to improve the way we deliver services through our contact centre and across the rest of the Council. By completing this survey you’ll help us to assess whether different ways of contacting us will be used, how easy they will be for you, and who might be impacted by them.

Why your views matter

It’s important that we understand the ways you interact with other organisations to help us decide the best way to deliver services to you. We would like to know how you would like to contact us and what your experiences are with different ways of communicating digitally (e.g. web chat). This helps us to make sure our services are simple to access and designed around you.


  • Community Councils
  • Community Organisations
  • Housing Associations
  • Tenants and Residents Associations
  • All Residents
  • People With Disabilities


  • Local Services
  • Digital and Technology